TRAINING RESOURCES
Club Safe supports Clubs with an array of materials to support their compliance with gaming legislations in South Australia.
One of the key areas of this support is staff and Manager training. This page provides a number of useful training video's to use as tools to educate staff and ensure ongoing compliance at Club Safe Clubs.
VOLUNTARY BARRING PROCEDURES
A Voluntary Barring is when a patron requests to be barred from your venue.
This instructional video will walk you through all elements that must be addressed when completing a Voluntary Barring.
GAMBLING HELP SERVICES CONTACT
A Gambling Help Service Consent form is a way to connect a patron with a Gambling Help Service.
This instructional video will walk you through the requirements to complete this form and the necessary steps for record keeping.
MANAGER REVIEW
A manager review is a compliance requirement in the Gaming Machines Gambling Code of Practice.
This instructional video will walk you through the steps to complete this form correctly.
MEMORANDUM OF AGREEMENT
A memorandum of agreement intends to assist and support a gaming patron to voluntarily set limits on the time or money spent and the frequency of their visits to the venue.
This instructional video will walk you through how to support a patron and complete this form correctly.
OBSERVATION/INTERACTION REPORTS
An observation is when we see changes in a patron’s gambling behaviour. An interaction is when you, the patron or third party has a CONVERSATION about their or someone else’s gambling.
This instructional video will walk you through the difference, and how to complete the Observation/Interaction form correctly.